Terms of Service, Warranty & Return Policy Repair Terms & Conditions
Refunds:
All sales are final. Refunds are not available for repairs. We use high-quality aftermarket parts unless OEM are specifically requested and approved by the customer. By signing this agreement, you approve the use of these parts and understand that part sources are proprietary and will not be disclosed.
Warranty Terms (30 Days):
Covers: Part defects or installation issues: Exchanges may be available within 30 days for defective parts, as long as the part is intact and shows no signs of wear, damage, or tampering. If a part is scratched, cracked, or otherwise damaged, even if it’s reported as defective, it will void the warranty and we cannot exchange it. Does not cover: Devices with structural damage. Physical damage after repair (cracks, drops, water, etc.). Tampering or third-party intervention. Devices not returned in the same condition. Any signs of misuse or impact. Warranty is void if the screen or part is scratched, chipped, cracked, or has visible wear.
Risk of Repairs:
While most repairs are successful, there is always a risk. Devices that are water-damaged, dropped, or have internal damage may stop working completely after being opened. This includes issues that were not visible before repair. U Tech Care is not responsible for any new issues that arise during or after repair.
Please back up your data before service. U Tech Care does not access, store, or recover your personal data. We are not responsible for any lost data.
No Responsibility for Accessories and left/unclaimed devices:
Please remove all accessories (including cases, SIM cards, SD cards, and similar items) before leaving your device for service. U Tech Care is not responsible for any accessories left with the device. Devices not picked up within 7 days after repair completion, repair refusal, or the last customer contact may be subject to storage fees up to 14 days. Devices remaining unclaimed after 14 days will be considered abandoned property. U Tech Care reserves the right to dispose of such property at its sole discretion, including resale or recycling, and shall not be held liable for any data, personal content, or device value.
Right to Refuse Service:
U Tech Care reserves the right to refuse or discontinue service at any time.
Payment Terms:
If repair is unsuccessful, a non-refundable $50 diagnostic/labor fee applies. Devices will not be released until payment is received.
Full payment is due at job completion. Payment methods accepted: Zelle / Venmo / Amex / Visa / Master Card / Cash
By signing, I confirm I have read and accepted all terms above and approve the repair with full knowledge of risks involved.
Full Name: _____________________ Phone #: ____________________ #2:_______________________
Passcode:______________________ Signature: ___________________Date: / / Time:_____
Device Existing Issue(s)
Device Type: ________________
☐ Won’t Turn On ☐ Bad Screen ☐ Back Glass ☐ Battery ☐ C.Port ☐ C. Lens ☐ Water Damage
☐ Other: __________________________________________________________________
Diagnostic Fee/Deposit (Non-Refundable): $ _____________ ☐ PAID
This fee/deposit covers the evaluation of the device. If the client proceeds with a repair, the diagnostic fee will be credited toward the total repair cost.
Repair Fee: $ _____________ Add.Repair Charge: $ _____________
The base repair fee will be determined by the device condition and issue complexity. Additional charges may apply if further issues are discovered during inspection. No additional work will be performed without client approval.
Optional Data Backup: ☐ Yes ☐ No $ _____________
We can back up your phone before starting the repair (only if the screen/input works and you provide the passcode).
Repair Summary _______________________________________________________________________________
_________________________________________________________________
Post-Repair Confirmation
By signing below, I confirm: The repair was completed to my satisfaction.I tested the device before leaving.I understand the Terms of Service, Warranty and Return Policy. My device was delivered without any damage, scratch, or blemish.I release U Tech Care and its affiliates from all further liability related to this repair. I understand future service requests will require a new agreement.
Signature: ___________________Date: / / Time:_____
***Please protect your device after repair with a screen protector and case. These are available for purchase.***
Updated 1.18.2026